LIMOSS selected Imagefast as their technical support partner for the Structured Data Capture (SDC) service — a critical piece of infrastructure for the Lloyd's market that converts Market Reform Contract (MRC) documents into structured electronic data during the risk placement process.
What SDC Does and Why It Matters
The SDC service addresses one of the Lloyd's market's persistent data challenges: the fact that contract terms captured in MRC documents have traditionally had to be re-keyed into downstream IT systems, creating both inefficiency and the risk of transcription error. SDC converts the content of those documents into consistent, structured electronic data that can be directly consumed by any connected system — eliminating the re-keying step and improving data accuracy at source.
Why LIMOSS Chose Imagefast
The SDC platform is technically complex. It spans Azure cloud infrastructure, OCR and document processing components, bespoke integrations with other insurance market systems, and a range of third-party applications — all of which need to work seamlessly to deliver a reliable service to the market.
LIMOSS needed a support partner with both the deep technical knowledge to manage that complexity and the insurance market understanding to appreciate the business criticality of the service. Imagefast brought both.
How We Support the Platform
Our London-based support team works alongside the LIMOSS Service Desk, providing Level 2 and Level 3 support for the SDC platform. This includes a structured operating model with daily service checks, automated alerting, proactive issue resolution, and management of interactions with third-party vendors — as well as ongoing technical assistance for platform improvements and integrations.
“Imagefast are a very proactive partner to LIMOSS, and their support team have a good technical and market knowledge which has proved a valuable asset in providing the SDC service to the market.”
— James Harold, CIO, LIMOSS
An Ongoing Partnership
Our relationship with LIMOSS is a long-standing one and is reflected in the detailed case study on our website. It demonstrates what proactive, knowledgeable application support looks like in practice — and why deep market understanding is as important as technical competence when supporting critical market infrastructure.
Read the full LIMOSS case study or learn more about our Application Support services.
