ImageFast considers support to be one of the key building blocks for providing successful solutions to customers and ensuring that those solutions continue to deliver ongoing benefits without degradation of service or quality.
Our Support service offerings are designed to provide the customer with the flexibility of choosing a support package to meet the needs of their business.
We can work as part of an internal support structure or our team can take full ownership of the entire support process, and can even act as a helpdesk.
Our support organisation is staffed by highly motivated, trained professionals focused on providing quality support as quickly as possible.
How we help:
Managed IT Support
ImageFast can support your whole IT estate or specific applications and platforms. The support programs provide access to expert engineers for troubleshooting assistance; onsite call out and problem rectification; health checks and general system maintenance.
You will have dedicated engineers who understand your company’s technology needs and people.
Managed Cloud Support
ImageFast can provide customised and scalable managed cloud services, designed to give you peace of mind and allow your organisation to grow in the confidence that your cloud estate is being efficiently managed.
Whether you require management or support of your cloud environment, or a partnership to manage your Azure environment then ImageFast can create a bespoke package that will meet your needs.
Often organisations need support and help with specific parts of their IT infrastructure or applications, but often don’t know what the likely support burden will be.
The SupportFast program from ImageFast allows organisations to access the full support programs that ImageFast have in place but on a call-off basis, so they pay on an hourly basis for support only when it is needed.