IT support services must flex to fit the actual needs of a business. Imagefast offers an adaptable set of packages for managed IT services and support so clients can choose what they need
MANAGED IT SERVICES
When you don’t have enough of the right technical resource in house, our managed IT service and support service is what you need. Our engineers are on standby to deliver remote support or attend on-site for troubleshooting and problem fixing, as well as to perform general system maintenance and essential routine system checks.
MANAGED CLOUD SERVICES
Keeping your cloud platforms under control, organised and cost-efficient can be tough. Cloud brings choice, so it’s easy to find yourself paying for numerous SaaS apps, lose track of where documents and data resides, and more. Our managed cloud services are bespoke packages to help you manage, monitor and maintain your cloud estate.
PAY AS YOU GO
Sometimes it’s hard to know what the support requirement will be for a particular application or platform. Our Supportfast IT support service is billed by the hour based on the real support needs raised by your team – with a call-off contract that keeps costs controlled and aligned to actual demand without unnecessary overheads.
Securing your ROI and business value
IT support services often form a natural progression from earlier consulting or development projects
Imagefast’s support team helps to onboard and train users onto new systems and provide them with the extra help as the organisation starts to realise the business value from their investment.
Our Support Services
The key areas we help organisation solve are:
IT System Support
Cloud Infrastructure and Azure
Our people make the difference
Friendly, knowledgeable and capable people lie at the heart of any high quality IT support service. Our well-trained support team of IT professionals strive to address client and system user questions with patience, address problems proactively, and respond to urgent calls at speed.
We can provide a turnkey solution to supporting your critical business applications taking responsibility for all of the different components, software applications and integrations.
We not only support the system when issues are raised, investigating and fixing problems but proactively monitor all components ensuring issues are resolved before the users even know .
Supporting critical business applications
Flexible support solutions
We can provide a support service for your organisation or enhance your existing IT Support team with specialist knowledge and skills. Our flexible approach provides different ways of costing the solution from a managed service to paying for what you use.
“ImageFast are a very proactive partner to LIMOSS, and their support team have a good technical and market knowledge which has proved a valuable asset in providing the SDC service to the market. “
Imagefast were chosen by LIMOSS and helped implement a planned approach to support of the SDC solution, including developing out a standard operating model, daily service checks and automated alerting to issues, as well as providing technical assistance and support for the SDC service.
ISO 27001 quality certification
Our data security accreditation ensure we help look after your systems and data helping you identify and threats.
Proven Support approach
Our Support team's service approach puts the client first working with you to provide the level of service that you and more importantly your users require.
Flexible Support options
Our range of support options work for clients with different budgets and requirements from a fully managed support service to pay as you go technical support.
Talk to us about your support and IT
It doesn’t matter whether you lack IT resource, they are simply overstretched, or recent changes have caused new support needs, we can help. Book a 30 minute call with our senior support experts and discover how you can get the help you need.