Lloyd's Contract Confidence: How We Built and Continue to Develop the Market's Contract Quality Standard

Lloyd's Contract Confidence (LCC) is Imagefast's cloud-based contract quality assurance tool — built with the Lloyd's market, for the Lloyd's market, and uniquely licensed by Lloyd's of London. It enables managing agents, syndicates, and brokers to compare and check contracts for consistency and quality quickly and reliably, with confidence that no discrepancies, omissions, or wording errors have gone undetected.

Why Contract Confidence Matters

The Lloyd's market processes an enormous volume of contracts, endorsements, and policy documents. Even small inconsistencies between versions — an omitted clause, a changed limit, an unintended wording variation — can have significant consequences at the point of claim. Manual review processes are slow, resource-intensive, and prone to the same human errors they are trying to catch.

LCC was developed to address this directly: a purpose-built tool that automates the comparison and checking process, surfaces issues clearly, and supports market participants in maintaining the standards expected under Lloyd's oversight frameworks, including the Lloyd's Performance Management Directorate's PBQA requirements.

What the Tool Does

LCC supports a range of contract quality checking activities:

Contract Comparison

Side-by-side document comparison with clear identification of revisions, giving users a clean view of what has changed between versions without needing to read both documents from scratch.

Document Consistency Checks

Automated review of contract documents against defined rules and market standards, with results presented in a clear, actionable results screen.

PBQA Compliance Checking

Improved OCR and header/text recognition supports accurate checking against Lloyd's PBQA requirements, reducing the time required and increasing the reliability of results.

Hot Topics Checking

Users can select specific hot topics for targeted checking within a document, with the ability to activate or deactivate modules on a per-check basis depending on requirements.

MI Reporting

Management information reports can be scheduled to run automatically, ensuring data is ready when it is needed rather than requiring manual generation.

Continuous Development

LCC has been in active market use for several years and is continuously developed based on feedback from market participants. The product has gone through multiple major releases, each focused on making the tool faster, more accurate, and easier to use — including improvements to processing speed, OCR accuracy, document rendering, and the user interface for reviewing results.

This is a product built on deep knowledge of how the Lloyd's market actually operates, and developed in close collaboration with the market participants who use it every day.

Part of a Broader Insurance Technology Practice

LCC sits alongside Imagefast's wider insurance technology practice, which includes document management, intelligent process automation, data capture, and managed support services for Lloyd's and London market organisations. Our understanding of market operations — processes, systems, standards, and regulatory context — is what makes it possible to build and support solutions at this level.

Explore Lloyd's Contract Confidence in detail or contact us to arrange a demonstration.

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