Managed IT Services Tailored to Your Needs
End-to-end IT management with SLA-backed response times, proactive monitoring, and flexible support models. Designed for your business.
Or call us: 0207 947 4041
How we help
Our managed IT services cover everything your business needs to run reliably and securely.
24/7 Monitoring & Support
We monitor your entire infrastructure around the clock — servers, networks, security, applications, and endpoints. When something goes wrong, we catch it immediately.
SLA-Backed Response Times
Guaranteed response and resolution times based on severity. P1 critical issues? We respond in minutes. Clear, transparent, professional.
Proactive Maintenance
We don't wait for things to break. Regular patching, security updates, performance optimisation, and capacity planning keep your systems healthy.
Security & Compliance
Built-in security monitoring, threat detection, vulnerability management, and compliance tracking. We help you meet regulatory requirements.
Flexible Scaling
As your business grows, so does our support. Add new users, sites, or applications without worrying about your IT infrastructure.
Cost Predictability
Replace unpredictable emergency costs with a fixed monthly fee. Better service for less money than reactive IT support.
We support your technology stack
Whatever technologies you're using, we have the expertise to manage them.
Microsoft 365 & SharePoint
20+ years of Microsoft expertise. We manage deployments, migrations, governance, and support.
Learn moreAzure & Cloud
Cloud infrastructure management, optimisation, security, and cost control for enterprise deployments.
Learn moreOpenText
Enterprise content management. We manage deployments, integrations, and day-to-day support.
Learn moreClient Success
SDC (LIMOSS)
Challenge
LIMOSS needed a managed service partner to provide day-to-day operational support for the SDC platform — ensuring the service runs reliably, issues are resolved quickly, and the market's expectations for uptime and performance are consistently met.
Solution
Imagefast provides a fully managed support service for the SDC platform, with a defined operating model covering daily health checks, automated alerting, incident management, vendor coordination, and proactive service improvement. Our London-based team delivers Level 2 and Level 3 support, working alongside the LIMOSS ServiceDesk.
Outcome
Service reliability is maintained through proactive monitoring and structured incident management. Issues are resolved faster through dedicated specialist support, and the well-defined operating model provides a repeatable, scalable approach to service delivery as the platform evolves.
Imagefast are a very proactive partner to LIMOSS, and their support team have a good technical and market knowledge which has proved a valuable asset in providing the SDC service to the market.
LIMOSS
Structured Data Capture (SDC) Service — Lloyd's Market
Industries we serve
Managed IT services for regulated and mission-critical environments.
Financial Services
Regulated compliance, security, and reliability for banks, insurers, and investment firms.
Learn moreInsurance
Lloyd's-approved managed IT for insurance brokers and underwriters in the London market.
Learn moreProfessional Services
IT support for law firms, accountancy firms, and consulting businesses.
Learn moreFrequently asked questions
What is included in Imagefast's managed IT services?
Our managed IT services include 24/7 infrastructure monitoring, SLA-backed support with 15-minute critical response times, proactive maintenance and patching, security monitoring and compliance tracking, and flexible scaling as your business grows. We manage your entire IT environment — servers, networks, applications, endpoints, and cloud infrastructure.
How fast do you respond to critical IT issues?
We respond to P1 critical issues within 15 minutes under our SLA. Response and resolution times are guaranteed based on severity level, with clear, transparent escalation procedures.
How much do managed IT services cost compared to in-house IT?
Our clients typically see 30% cost savings compared to their previous IT support models. Managed IT services replace unpredictable emergency costs with a fixed monthly fee, providing better service for less money than reactive support. Plans are tailored to your organisation's size and requirements.
Which industries do you provide managed IT services for?
We specialise in managed IT for regulated and mission-critical environments including financial services, insurance (Lloyd's and London market), professional services (law firms, accountancy), energy and utilities, and public sector organisations. We are trusted by over 100 organisations across these sectors.
Ready for Better IT Support?
Book a free 30-minute IT review with our team. We'll assess your current setup and show you how managed services can help.
Or call us directly: 0207 947 4041
