Application Support from the People Who Built It
Deep platform expertise for OpenText, NetDocuments, SharePoint, Kofax, and custom applications. Support from the engineers who implemented your systems.
Or call us: 0207 947 4041
How We Help
Application support that goes beyond troubleshooting to improve your systems.
Same Team Deeper Knowledge
Our support engineers include the consultants who implemented your system. They know the design decisions, the architecture, your data model, and your specific requirements.
Faster Issue Resolution
No escalation needed. When you have a problem, we diagnose and fix it directly. We understand your specific configuration and can troubleshoot in minutes, not days.
Proactive Improvements
We don't just fix problems—we improve your systems. We identify workflow bottlenecks, recommend configuration optimizations, and help you get more value from your investment.
Knowledge Transfer
Your team gets access to deep platform knowledge. We provide training, documentation, and best practices so your staff can handle more issues independently.
Custom Development
Need a custom integration, workflow automation, or feature? We build on our support platform to deliver tailored solutions without losing continuity.
SLA-Backed Support
Guaranteed response times based on severity. Critical issues? We respond within 1 hour. Standard issues? Within 4 hours. You know exactly what to expect.
Platforms We Support
Expert support for the platforms you're using.
OpenText
Enterprise content management platform. Our engineers have years of experience implementing, configuring, and supporting OpenText Content Server and Document Management.
Learn moreSharePoint & Microsoft 365
20+ years of SharePoint expertise. We support migrations, governance, custom development, and ongoing optimization of your Microsoft 365 platform.
Learn moreTungsten Automation
Intelligent document capture and RPA platform. We support deployments, configuration, testing, and optimisation of your automation workflows.
Learn moreCustom Applications
We also support bespoke and custom-built applications. Our team can provide ongoing support, maintenance, and enhancement for applications we've built or inherited.
Learn moreClient Success
Hiscox
Challenge
Hiscox required ongoing application support for their eDOCS document management platform and custom business engine to ensure the system continued to perform reliably, users were supported effectively, and the platform could be maintained and enhanced as the business evolved.
Solution
Imagefast provides dedicated application support for the Hiscox eDOCS environment and custom business engine, covering incident resolution, change requests, platform maintenance, and user support. Our team brings deep product knowledge and insurance industry experience, ensuring issues are resolved in context and enhancements align with business needs.
Outcome
The eDOCS platform and business engine are kept running reliably with minimal disruption to the business. Issues are resolved quickly by a team that understands both the technology and the insurance context, and the platform continues to evolve through well-managed change and enhancement requests.
Imagefast are a very proactive partner to LIMOSS, and their support team have a good technical and market knowledge which has proved a valuable asset in providing the SDC service to the market.
LIMOSS
Structured Data Capture (SDC) Service — Lloyd's Market
Industries We Serve
Application support for mission-critical business systems.
Law & Professional Services
Support for law firms, accountancy practices, and consulting businesses using document management and SharePoint.
Learn moreFinancial Services
Enterprise application support for banks, insurers, and investment firms with complex workflow and compliance requirements.
Learn moreInsurance
Lloyd's-approved application support for insurance brokers and underwriters.
Learn moreFrequently asked questions
Can you support systems you didn't originally build?
Yes. While many of our support clients are organisations whose systems we implemented, we also take over support for applications built by other providers. Our engineers have deep platform expertise in OpenText, NetDocuments, SharePoint, and Kofax, so we can quickly understand and support any implementation on these platforms.
What application platforms does Imagefast support?
We provide expert support for OpenText Content Server and Document Management, NetDocuments, Microsoft SharePoint and Microsoft 365, Kofax and UiPath automation platforms, and custom-built applications. Our engineers have 20+ years of implementation and support experience across these platforms.
What is the response time for application support issues?
We guarantee SLA-backed response times based on severity. Critical issues receive a response within 1 hour, and standard issues within 4 hours. Because our support engineers often include the consultants who originally implemented your system, issues are typically resolved faster than with generic support providers.
Do you offer pay-as-you-go application support?
Yes. Through our SupportFast service, you can access expert application support on a pay-per-use basis from £500/month with no retainer or minimum commitment. This is ideal for smaller teams, project-based work, or overflow support alongside your internal team.
Ready for Better Application Support?
Book a free consultation to discuss your application support needs. Expert support from the people who built it.
Or call us directly: 0207 947 4041
