SupportFast — Pay Only for the Support You Actually Use
No retainer. No minimum commitment. Expert IT support on demand. Perfect for smaller teams, project overflow, or flexible support needs.
Or call us: 0207 947 4041
How SupportFast Works
Flexible IT support that matches your actual needs.
Pay-Per-Use Pricing
You're billed only for the hours our engineers work on your behalf. No retainer. No minimum monthly spend. Simple, transparent pricing based on actual usage.
Expert Engineers
Same experienced engineers as our managed services. You get access to deep platform knowledge whether you need help with an infrastructure issue, application question, or strategic initiative.
On-Demand Access
Call or email whenever you need support. We respond quickly and address your issues. No waiting for scheduled maintenance windows or lengthy escalations.
Perfect for Project Work
Need support for a limited-time project? Migration? System upgrade? SupportFast lets you get expert help without long-term commitment.
Flexible Scaling
Your support needs vary month to month? That's fine. Pay more when you need intensive support. Pay less when things are running smoothly. You're never locked in.
No Hidden Costs
Transparent pricing. We'll give you an estimate before major work begins. No surprise invoices. You know what you're paying for.
Who Benefits from SupportFast?
SupportFast is ideal for organizations with these profiles.
Smaller Teams (1-20 Users)
Too small for a dedicated IT staff, but too big to ignore IT needs. Get expert IT support without the cost of a retainer.
Project-Based Support
Working on a migration, system upgrade, or implementation? Get expert support for the duration without long-term commitment.
Overflow Support
Your internal IT team is stretched thin? Need extra hands during peak periods? SupportFast fills gaps without adding headcount.
Emerging Businesses
Early-stage companies need flexible cost structures. Pay for support as you scale, not based on fixed forecasts.
Variable Needs
Organizations where IT needs fluctuate month to month. Some months you need lots of support, others very little. Pay only for what you use.
Hybrid Approach
Use SupportFast alongside managed services. Get baseline coverage through managed IT, overflow support through SupportFast.
Client Success
Alpha
Challenge
Alpha needed a flexible, pay-as-you-go support option for managing their SharePoint system and customisations. As a smaller organisation, they did not know how much help or assistance they would need on an ongoing basis — making a traditional managed service contract impractical.
Solution
Imagefast provided SupportFast — a flexible support model where Alpha could purchase a bank of hours in advance and call them off as needed. Hours could be used for anything from resolving support issues and troubleshooting to consultancy on developing and extending their SharePoint solution.
Outcome
Alpha gained a flexible support capability they could scale up and down as the business required — getting expert help when they needed it without committing to a fixed contract, and with the confidence that specialist SharePoint knowledge was always available on demand.
Imagefast are a very proactive partner to LIMOSS, and their support team have a good technical and market knowledge which has proved a valuable asset in providing the SDC service to the market.
LIMOSS
Structured Data Capture (SDC) Service — Lloyd's Market
SupportFast vs Managed IT Services
Choose the model that fits your needs.
| Feature | SupportFast | Managed Services |
|---|---|---|
| Pricing Model | Pay per hour used | Fixed monthly retainer |
| Minimum Commitment | None | Usually 12 months |
| 24/7 Monitoring | No | Yes |
| Proactive Maintenance | Not included | Yes |
| Best For | Small teams, projects, overflow | Enterprise, critical systems |
Frequently asked questions
How does pay-as-you-go IT support work?
SupportFast bills you only for the hours our engineers work on your behalf. There is no monthly retainer, no minimum commitment, and no hidden fees. You call or email when you need support, we respond quickly, and you receive a transparent invoice based on actual time spent. Plans start from £500/month.
Is there a minimum commitment for SupportFast?
No. SupportFast has no minimum commitment, no lock-in period, and no retainer. You can use the service for a single month or ongoing — it flexes with your needs. If your needs grow, you can transition to a managed services contract at any time.
How much does SupportFast cost?
SupportFast starts from £500/month based on actual usage. The average monthly cost for our SupportFast clients is around £1,200 — a 65% saving compared to equivalent managed services contracts. We provide estimates before major work begins so there are no surprises.
How does SupportFast compare to a managed services contract?
SupportFast is pay-per-use with no commitment, while managed services is a fixed monthly retainer typically with a 12-month contract. SupportFast does not include 24/7 monitoring or proactive maintenance. It is best suited for smaller teams (1-20 users), project-based work, or overflow support. Managed services is better for enterprise environments requiring always-on monitoring and proactive management.
Ready for Flexible IT Support?
Get started with SupportFast — pay-as-you-go IT support that flexes with your needs. Book a free consultation to learn more.
Or call us directly: 0207 947 4041
