Insurance
Process Automation
Talbot Underwriting
Supporting the Lloyd's market's critical data capture platform
SDC
market-critical platform supported
Where they started
LIMOSS provides the Structured Data Capture (SDC) online service to the Lloyd’s Market. SDC converts the content of Market Reform Contract (MRC) documents into consistent, electronic data during the risk placement process, which can then be consumed by any IT system where the data would otherwise need to be manually re-keyed. It is a service the market depends on every day.
The complexity of the SDC solution is significant. It spans Azure cloud hosting, third-party applications, bespoke developments and integrations with other insurance platforms. LIMOSS needed a partner who had expertise in supporting market solutions and the all-round technical knowledge to help support and continuously improve the service — not just react to issues, but proactively keep the platform running at the standard the market expects.
“Imagefast are a very proactive partner to LIMOSS, and their support team have a good technical and market knowledge which has proved a valuable asset in providing the SDC service to the market.”
— James Harold, LIMOSS
What we did
Imagefast was chosen by LIMOSS to provide comprehensive support for the SDC platform. We began by developing a standard operating model tailored to the specific demands of the service — defining clear processes, escalation paths, and responsibilities so that nothing fell through the cracks.
We implemented daily service checks and automated alerting across the full technology stack, ensuring that issues are identified and addressed before they have the chance to affect the market. Rather than simply reacting to incidents, our team takes a proactive approach — continuously monitoring platform health, analysing trends, and recommending improvements to keep the service running at the standard the Lloyd’s Market expects.
Our London-based support team works hand in hand with the LIMOSS ServiceDesk, providing Level 2 and Level 3 support for the solution. This includes triaging complex technical issues, coordinating fixes across the Azure cloud infrastructure, OCR processing layer, and bespoke application logic, and managing interactions with the third-party vendors whose components form part of the wider SDC ecosystem.
Beyond day-to-day support, Imagefast provides ongoing technical assistance to help LIMOSS evolve and improve the SDC service. Whether it’s adapting to changes in market requirements, onboarding new integrations, or optimising existing processes, our team brings the breadth of knowledge needed to keep the platform moving forward.
The results
With Imagefast as their support partner, LIMOSS has a structured, dependable service that meets the demands of the Lloyd’s Market. The benefits are felt across the organisation and the wider market:
- Service reliability — Daily health checks and automated alerting mean issues are caught early, keeping platform availability high and minimising disruption to the market.
- Proactive improvement — Continuous monitoring and trend analysis drive ongoing enhancements to the platform, rather than waiting for problems to occur.
- Faster incident resolution — Dedicated Level 2 and Level 3 support from a London-based team with deep knowledge of the SDC platform ensures complex issues are resolved quickly.
- Vendor coordination — Imagefast manages interactions with third-party vendors on behalf of LIMOSS, streamlining issue resolution across the multi-vendor ecosystem.
- Market knowledge — The support team’s understanding of the Lloyd’s Market and insurance processes means technical decisions are informed by real business context.
- Scalable support model — A well-defined operating model provides a repeatable, structured approach to service delivery that can adapt as the SDC platform evolves.
Technologies & integrations
Technologies: Microsoft Azure, OCR / Intelligent Document Processing, Bespoke Application Development
Integrations: Lloyd’s Market Platforms, Third-Party Insurance Systems
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