Tungsten Automation: 15+ Years of Partnership in Intelligent Document Capture & RPA
Tungsten Automation (formerly Kofax) delivers intelligent automation that turns paper-heavy processes into digital workflows. We've been trusted Kofax partners for over 15 years, implementing capture, RPA, and workflow automation solutions that reduce manual work, improve accuracy, and accelerate throughput across insurance, financial services, energy and public sector organisations.
Our Tungsten Automation Partnership
Imagefast has been a Kofax (now Tungsten Automation) partner for more than 15 years. We've worked with the platform through every generation of its evolution — from classic Kofax Capture on-premises deployments, through integration with legacy automation platforms, to today's modern Tungsten suite spanning intelligent document processing, RPA, workflow automation, and cloud-native solutions.
That history means we understand not just the technology, but the real challenges of implementing intelligent automation: legacy document processing bottlenecks, paper-heavy workflows that drain resources, compliance requirements for audit trails, integration with disconnected systems, and migrations from aging capture platforms reaching end-of-life.
We specialise in implementation, solution design, integration, migration and managed support across the Tungsten stack: TotalAgility (intelligent automation platform), RPA (robotic process automation), Capture (intelligent document capture), and Continuous Intelligence (intelligent document processing). Whether you need to streamline document intake, automate business processes, or migrate from legacy systems, we have the depth and hands-on experience to deliver.
15+ Years
Kofax/Tungsten partnership with deep implementation experience
Core Products
TotalAgility, RPA, Capture, and intelligent document processing
Industry Expertise
Lloyd's market insurers, financial services, energy, public sector
Sound Familiar?
These are the automation challenges we hear from organisations every week.
Manual document processing is your bottleneck
Incoming documents require manual data entry, sorting, or routing. Your team spends hours every day doing repetitive work that could be automated. Mail rooms, intake teams, and processing departments are stretched thin.
Your legacy capture system is becoming unsupported
You're running an older version of Kofax or another capture platform that's reaching end-of-life. Migration feels complex and risky. You need a path to modern, cloud-capable intelligent automation.
Documents and data are disconnected from your business processes
Documents arrive in one system but need to trigger actions in another. Approvals require manual handoffs. Data is re-entered across multiple systems. Audit trails and compliance records are fragmented and hard to trace.
You need compliance audit trails but can't manage the volume
Regulatory requirements demand complete, auditable records of how documents were processed. Compliance audits are time-consuming. You need automation that captures decision logic and maintains waterproof proof of process.
What We Do With Tungsten Automation
Practical services you can buy — from strategic advice through to hands-on delivery and ongoing support.
Implementation & Deployment
End-to-end implementation of Tungsten Capture, TotalAgility, and RPA platforms. Capture configuration, process design, form recognition training, workflow setup, and system integration. From small departmental rollouts to enterprise-wide automation.
Solution Design & Architecture
Strategic design of document capture and RPA solutions tailored to your specific challenges. We assess your current processes, identify automation opportunities, design scalable architecture, and plan phased delivery — ensuring your solution scales with your business.
Legacy Migration
Migration from older Kofax versions or competing capture platforms into Tungsten Automation. We assess your existing configurations, plan transition strategies, manage cutover, and train your team — so you move to modern automation without losing capability or data.
Integration & Connectivity
Integration between Tungsten Automation and your business systems: ERPs, CRMs, document management platforms, SharePoint, and line-of-business applications. We build the connectors that turn automation into end-to-end process transformation.
RPA & Workflow Automation
Robotic process automation and workflow orchestration layered on top of document capture. We identify manual handoffs, design RPA bots, and build intelligent workflows that eliminate touchpoints and accelerate cycle time.
Managed Support & Optimization
Ongoing managed support for Tungsten Automation platforms. Monitoring, maintenance, tuning, training, and continuous improvement — ensuring your automation stays reliable, performant, and aligned with changing business needs.
How We Work: Solve, Transform, Support
A proven three-stage approach that moves you from where you are now to where you need to be — and keeps you there.
1. Solve
We start by understanding your business challenges and your current automation environment. Through process analysis, stakeholder interviews and technical assessment, we identify quick wins, migration paths, and strategic priorities. You get a clear roadmap — not a generic proposal.
Process mapping, architecture review, capability assessment, roadmap development, business case
2. Transform
We deliver the automation solution. Whether that's implementing Tungsten Capture, deploying RPA, configuring TotalAgility, or migrating from legacy systems — we work in phased sprints with clear milestones. You can choose "Help Me Build" (we work alongside your team) or "Build For Me" (we deliver end-to-end).
Implementation, integration, migration, configuration, testing, training, go-live support
3. Support
We don't disappear after go-live. Our tailored support packages keep your Tungsten Automation platform running smoothly, your processes optimized, and your automation adapting to business change. We bridge skills gaps and provide the expertise your team needs on demand.
Managed support, incident response, optimization, platform evolution, skills augmentation, SLA-backed response
Clients We've Helped
Real projects. Real outcomes. Here's what our Tungsten Automation work looks like in practice.
Lloyd's Market Insurer
Implemented Tungsten Capture to automate ingestion and processing of placing documents from brokers. Configured placement document recognition, data extraction, and workflow routing into underwriting systems. Integrated with existing Lloyd's market message protocols.
Outcome
Reduced manual document processing time by 75%. Improved placement accuracy and reduced errors in underwriting data entry. Built audit trail for regulatory compliance with full visibility over document handling.
Financial Services Firm
Deployed Tungsten RPA and TotalAgility to automate insurance claims intake and processing. Built bots for form field extraction, validation, and routing. Connected to legacy claims management system with intelligent workflow orchestration.
Outcome
Increased claims processing throughput by 60% without additional headcount. Reduced cycle time from days to hours. Improved accuracy and consistency across the claims intake process.
Public Sector Organisation
Migrated from legacy on-premises Kofax to Tungsten Automation cloud platform. Converted existing capture configurations, retrained document recognition models, and rebuilt workflows for modern architecture.
Outcome
Eliminated on-premises infrastructure maintenance burden. Improved system reliability and scalability. Positioned organisation for future automation expansion with modern, cloud-native platform.
Typical Automation Solutions
Common use cases we automate with Tungsten Automation across industries.
Invoice Processing
Automated receipt, extraction, validation, and posting of invoices with 3-way matching and approval routing
Claims Intake
End-to-end claims capture, data extraction, enrichment, and routing into underwriting and claims management systems
Policy Document Capture
Automated ingestion and processing of policy documents, endorsements, and amendments with metadata extraction
Mail Room Automation
Incoming mail sorting, document classification, data capture, and intelligent routing to business processes
KYC/AML Verification
Automated document verification, identity validation, and regulatory compliance checks in onboarding workflows
Application Processing
Structured application intake, verification, approval workflows, and fulfillment automation
Contract Extraction
Intelligent document processing for contract analysis, clause extraction, and metadata enrichment
Regulatory Reporting
Automated document collection, aggregation, and formatting for regulatory submissions with audit trails
Related Services
Consultancy: Intelligent Process Automation
Strategic consulting for process automation including document capture, RPA, and workflow orchestration across your enterprise.
Learn MoreSupport: Application Support
Expert ongoing support for Tungsten Automation platforms. Managed support, optimization, and continuous improvement for your automation investment.
Learn MoreFrequently asked questions
What is Tungsten Automation?
Tungsten Automation, formerly Kofax, is a leading platform for intelligent document capture, process automation, and robotic process automation (RPA). It enables organisations to automatically classify, extract, and validate data from paper and digital documents, then route that data into business systems and workflows. Imagefast is a certified Tungsten Automation partner with deep expertise in the platform.
What types of documents can Tungsten Automation process?
Tungsten Automation can process virtually any document type — invoices, purchase orders, claims forms, contracts, correspondence, identity documents, and more. It handles scanned paper, PDFs, emails, faxes, and digital forms. The platform uses AI and machine learning to recognise document types automatically and extract relevant data fields, even from unstructured or variable-format documents.
How does Tungsten Automation integrate with our existing systems?
Tungsten Automation integrates with all major business platforms including SAP, Oracle, Microsoft Dynamics, SharePoint, OpenText, and custom line-of-business applications. It can export extracted data directly into your ERP, document management system, or workflow engine via built-in connectors, APIs, or RPA bots. We design integrations that fit your existing architecture rather than requiring you to change it.
Can Tungsten Automation replace our manual data entry team?
Tungsten Automation significantly reduces the need for manual data entry by automating 80–95% of document processing tasks. However, most organisations retain a small team for exception handling, quality assurance, and complex cases that require human judgement. The result is dramatically faster throughput, lower error rates, and a team that focuses on high-value work rather than repetitive keying.
Let's Talk About Your Automation Opportunity
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